Please contact us at or 519-855-6366 to inquire about a product exchange or return authorization number.  No credit will be authorized without a return authorization number from Dakota Creek Retrievers.
You may return any item within 30 days for exchange or refund (less shipping and handling).  All returned items should be in their original packaging and in resaleable condition.  All whistles or other items with hygienic concerns will only be refunded if they are still in the original packaging and unopened.  
We reserve the right to refuse exchange or refund if we feel that the above conditions are not met.  Any item returned to us that appears used and not in resaleable condition will be subject to a 20% restocking fee and will be deducted from your credit.  All refunds may take up to 30 days to be processed to your credit card.